In this course, we’ll take an iterative approach to design. No one “process” fits all projects. However, we’ll find it useful to alternate between divergent (exploratory) and convergent (decisive) thinking, and to find ways to test ideas efficiently to gain confidence in our decisions.

Affinity diagramming will help us look for patterns in our raw data, and we will distill our findings into problem statements.

Visit to metro stations nearby to observe how users purchase tickets in context, then take your findings to make suggestions for how to improve the interface of the ticket machines.

Design a single-function “utility” app based on open-ended generative research.